In recognition of the history and culture of this land, I acknowledge and pay respects to the traditional owners and custodians of lutriwita, their elders past, present and future.
Shipping and Returns Policy
Thank you for shopping with Helga Jermy Poetry. We’re sure you’ll love our collections, but if you have any issues we’re here to help.
Contact
We can be contacted via our contact page here or via email at [email protected] and we’ll get back to you as soon as possible.
Shipping Policy
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For orders within Australia our rates are:
- Standard Shipping – $9
- Express Shipping – $15
In-store pickup
If you live in Tasmania then you can skip the shipping fees with free local pickup at:
Pete Jermy Antiquarian & Second Hand Books,
48 Victoria St,
Ulverstone,
TAS, 7315, Australia.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping worldwide.
International shipping rates are:
- Standard Shipping – $22
- Express Shipping – $35
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pete Jermy Antiquarian and Secondhand Booksellers is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Note international orders may take longer to arrive.
Returns Policy
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please review our returns policy for more information.
Our general return policy lasts 14 days, from when you receive your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once you have contacted us at [email protected] to discuss your return please then send your item to:
Pete Jermy Antiquarian & Second Hand Books,
48 Victoria St,
Ulverstone,
TAS, 7315, Australia.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded, unfortunately sale items are sold on an as is basis and cannot be refunded.
Exchanges
We only allow refunds for items if they are not as described, as per our returns policy above. If you need to exchange an item for a different reason, please first contact us at [email protected] and then send your item to:
Pete Jermy Antiquarian & Second Hand Books,
48 Victoria St,
Ulverstone,
TAS, 7315, Australia.
Returns Shipping
To return your product, you should mail your product to:
Pete Jermy Antiquarian & Second Hand Books,
48 Victoria St,
Ulverstone,
TAS, 7315, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any further questions, please don’t hesitate to contact us via our contact page here or at [email protected].